Terms and Conditions & Donor Privacy Policy
JBR Foundation takes your privacy seriously and treats all financial and personal information regarding your contributions as highly confidential. Furthermore, JBR Foundation does not share, trade, or sell donor email addresses, phone numbers, or personal data with any third parties.
We deeply value every contribution made to sustain our mission. To protect the privacy of our donors and maintain their trust, we strictly adhere to the policies outlined below.
1. Information We Collect
We request personal information online only for the purposes of facilitating donations, providing receipts, and maintaining communication regarding our programs.
Data Collected Directly from Donors:
- Personal Details : Full Name, postal address, phone number, and email address.
- Financial Details : Credit/debit card numbers, UPI/bank account information, or details visible on physical cheques for donation processing.
- Other Data : Donor comments, tax identifier numbers (such as Indian PAN for 80G tax receipts), and communication preferences.
Information from Payment Processors & Partners:
To process online payments securely, we integrate with third-party payment gateways and service providers. These payment processors collect required transaction details independently according to their own privacy policies.
2. How We Use Donor Information
Donor information is strictly used to support our operational, administrative, and charitable activities. Uses include:
- (1) Issuing official tax exemption receipts and thank-you notes.
- (2) Updating donors on upcoming fundraising drives, impact reports, and organizational events.
- (3) Maintaining accurate internal audit trails and financial records.
- (4) Regulatory reporting to Indian tax authorities and relevant government bodies as required by law.
- (5) Conducting internal analytics to optimize our fundraising efforts.
Note on Public Recognition : Comments or feedback provided by donors may be published in promotional materials. Donors are always provided the option to remain anonymous during the donation process.
3. Data Protection & Technical Security
JBR Foundation implements robust technical and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
- Encryption : Data transmitted across our web portal is encrypted using 256-bit AES encryption and standard SSL/TLS protocols.
- Access Control : Database access is restricted exclusively to authorized personnel via unique user IDs, password authentication, and mandatory password rotatations.
- Infrastructure Security : Our servers are compliant with PCI DSS standards and equipped with firewalls, intrusion detection systems, patch management tracking, and protection against malicious attacks (e.g., SQL Injection and Cross-Site Scripting).
4. Donor Rights & Guarantees
To ensure that public trust and philanthropy are upheld, JBR Foundation guarantees the following rights to all supporters:
- Transparency : Right to be informed about our foundation's mission, board members, and how donated funds are allocated.
- Financial Oversight : Access to our most recent audited financial statements upon request.
- Anonymity & Opt-Out : Opportunity to keep donations anonymous, as well as the right to unsubscribe from promotional communications, newsletters, or telephone solicitations at any time.
- Data Rectification & Deletion : Right to review, update, or request the deletion of personal data held in our systems, subject to statutory record retention laws.
5. Donation Refund Policy
JBR Foundation strives to ensure complete transparency in processing donations. In the unlikely event of an erroneous transaction or duplicate charge, we will address refund complaints promptly:
- Notification Period : Written request for a refund along with proof of deduction must be sent within 2 days of making the donation.
- Resolution Time : JBR Foundation will review and respond to refund complaints within 7 working days. (Refund processing timelines depend on the donor's bank or card issuer; international transactions may require additional processing time).
- Conditions :
- If an official physical receipt has been issued, it must be returned to our head office.
- If a Section 80G Tax Exemption Certificate (Form 10BE) has already been filed or issued for the transaction, a refund cannot be processed under Indian tax laws.
6. Data Retention
JBR Foundation retains donor records only for as long as necessary to fulfill organizational purposes or to comply with statutory legal requirements. Indian tax laws require non-profit organizations to keep records of donor identity and contribution amounts on file for mandatory auditing and Form 10BD filing.
7. Communications Consent
By engaging with our platform and providing your details, you agree to receive transactional and promotional updates regarding schemes, events, and notifications from JBR Foundation via SMS, WhatsApp, phone calls, or emails
You may opt-out or modify your communication preferences at any time by emailing us at foundationjbr@gmail.com
8. Contact Us
For any questions regarding this Privacy Policy, refund requests, or updates to your donor profile, please contact our team:
- Organization : JBR Foundation
- Email : foundationjbr@gmail.com
- Support Phone : +91- 9818434579
- Official Address : JBR Foundation, 3/4/62 Shyam Singh Street, Gopi Nath Baar, Delhi Cantt, New Delhi – 110010. Bharat